Dear users of the Neusoft Embodied Intelligent Robot Management Platform: We have updated the "Neusoft Embodied Intelligent Robot Management Platform Privacy Policy".
Thank you for choosing the Neusoft Embodied Intelligent Robot Management Platform product provided by Neusoft Corporation! We will explain to you in detail through this Neusoft Embodied Intelligent Robot Management Platform Privacy Policy (hereinafter referred to as "this Policy") how we collect, use, and store your personal information when you use the Neusoft Embodied Intelligent Robot Management Platform product, as well as your relevant rights. The key points are as follows:
"Neusoft Corporation" (hereinafter referred to as "we") in this Policy refers to Neusoft Corporation, the service provider of the Neusoft Embodied Intelligent Robot Management Platform product.
The "Neusoft Embodied Intelligent Robot Management Platform product" in this Policy refers to the Neusoft Embodied Intelligent Robot Management Platform and its corresponding quadruped inspection robot intelligent terminal product.
We will collect some of your personal information after obtaining your authorization and consent. We will explain the types of personal information we collect and their corresponding purposes one by one, so that you can understand the specific categories of personal information, reasons for use, and collection methods for a specific function. Unless required by relevant laws and regulations, refusing to provide this information will only prevent you from using the relevant specific functions, but will not affect your normal use of other functions of the Neusoft Embodied Intelligent Robot Management Platform.
Except with your own consent or as required by relevant laws and regulations or competent authorities, we will not transfer your personal information to third parties outside Neusoft Corporation or obtain your personal information from third parties outside Neusoft Corporation.
You can access, correct, and delete your personal information through the channels listed in this Policy, and you can also withdraw consent, file complaints and reports, and set other related privacy control functions.
If you would like to learn more detailed information, please read the relevant chapters according to the following index:
1. How We Collect and Use Your Personal Information
2. How We Share, Transfer, and Publicly Disclose Your Personal Information
3. How We Store and Protect Your Personal Information
4. How You Manage Your Personal Information
5. How We Handle Children's Personal Information
6. How This Policy Is Updated
7. How to Contact Us
The purpose of this Policy is to clarify to you the rules for processing personal information by the Neusoft Embodied Intelligent Robot Management Platform, the activities of processing personal information, the ways you can manage personal information, and how we protect your personal information. We will try our best to explain to you in plain and easy-to-understand language. For clauses in this Policy that may have a significant relationship with your legitimate interests, we will use bold font to remind you to pay attention. We strongly recommend that you read and fully understand all the contents of this Policy carefully before opening, logging in to your account, or using our products or services for the first time, and make appropriate choices independently. If you do not agree with the contents of this Policy, we will be unable to process your personal information, and therefore may be unable to provide you with complete product functions or services; if you start using our Neusoft Embodied Intelligent Robot Management Platform, it will be deemed that you have fully read and understood all the contents of this Policy, and we will collect, use, store and protect your personal information in accordance with the rules agreed in this Policy.
We will collect and use your personal information for the following purposes and circumstances described in this Policy:
When you become a user of the Neusoft Embodied Intelligent Robot Management Platform, you can log in through your account and password, and we will collect your identity identification information. This identity identification information includes account, password, time zone, and language. If you refuse to provide such information, you may be unable to use our products normally (hereinafter referred to as "Account Information"). You can also choose to fill in a nickname and upload an image as your avatar to complete your account information. If you do not provide this information, it will not affect the use of the basic functions of the Neusoft Embodied Intelligent Robot Management Platform products and services.
When you connect to the quadruped inspection robot, you can choose to connect the product using AP direct connection mode or Wi-Fi connection mode. We will collect your Wi-Fi name (SSID), Wi-Fi password, Wi-Fi physical address (BSSID), device name, device model, device SN number, device identifier, device IP address, account information, and the name and remarks of the quadruped inspection robot you added, to pair the network and connect the quadruped inspection robot for you through the wireless network. If you refuse to provide such information, you will be unable to pair the network, connect the quadruped inspection robot, and experience the complete product functions.
When you use the Inspection Monitoring function, the quadruped inspection robot will regularly capture and upload images and videos of its surrounding environment. We will collect the aforementioned image and video information to help our product achieve environmental perception, anomaly recognition, and inspection execution services. This is necessary to provide you with this function. You can choose whether to use this function independently. Refusing to provide this information will only prevent you from using the above function, but will not affect your normal use of other functions of the Neusoft Embodied Intelligent Robot Management Platform. We recommend that you do not actively expose your sensitive personal information when using this function. If the information you actively input contains personal information of others, please be sure to obtain the legal authorization of others before inputting to avoid improper disclosure of others' personal information.
When you use the Task Configuration function, we will collect the task name, inspection path, inspection time, inspection mode, and other information you set, for generating and managing inspection tasks.
When you use the Alert Receiving function, we will collect the anomaly information detected by the quadruped inspection robot (including anomaly type, anomaly level, occurrence time, anomaly location, related images/videos), and push alert notifications to you.
When you use the Log Viewing function, we will collect the inspection log information of the quadruped inspection robot (including inspection time, inspection path, inspection results, device status), for you to query and download.
When you use the Image and Video Viewing and Downloading function, we will collect the images and videos captured by the quadruped inspection robot, for you to view, download, and save to the local album.
You can provide feedback on relevant issues during your use of our products or services through the support page in the App. We will collect the problem description, uploaded images, and contact information you actively fill in, for customer service to understand and respond to your issues, and synchronize feedback results to you.
We will receive and record your personal commonly used device information, fault information, and performance information according to the specific permissions you grant during product installation and use, in order to analyze the operation of our products, for improving and optimizing our product service experience, ensuring your account security, and providing our after-sales service. The relevant information includes device model, operating system, device identifier, login IP address, network access method, type and status (such as SSID and BSSID), OTA records, product logs and application logs (such as your operation records of the product, application login/logout records, etc.), product status service information (such as product memory, temperature), etc.
In order to provide you with complete product functions and/or services, we may need to use system permissions on your device to collect relevant personal information. This section will summarize and organize all personal information involved in the collection purposes described in the preceding sections of this section, as well as all system permissions, to facilitate your more systematic, complete, and transparent understanding of the Neusoft Embodied Intelligent Robot Management Platform App's system permission calls and corresponding personal information processing activities. You can choose whether to authorize us to use relevant permissions on your mobile phone, and even after authorization, we allow you to close or reopen them independently.
You fully understand that in the following circumstances, we have the right to collect and use your personal information without obtaining your authorization and consent:
Please be aware that the third-party SDKs we access may collect your personal information. The specific types of personal information collected, purposes of use, and links to third-party privacy policies are as follows:
Special Notes:
The device communication information (device status, task receipt, map progress, etc.) collected by the above MQTT-related SDKs (CocoaMQTT, HiveMQ) is necessary to achieve core functions such as inspection monitoring, task configuration, and alert receiving, and is not used for advertising statistics or user behavior analysis. MQTT communication uses TLS/SSL encrypted transmission to ensure data security.
Coil 3 is only used for image loading and local caching, and is not used for tracking user behavior or collecting user preferences.
Compose Multiplatform Calendar is a pure UI display component, does not access the network, does not read device identifiers, and does not access local storage.
However, please note that information protection issues during your use of third-party products or services are not governed by this Policy. This Policy also does not apply to any information you voluntarily choose to provide to third parties. Please review the privacy protection policy of that third party.
If we entrust other parties to process your personal information, for companies, organizations, and individuals who accept our entrustment to process your personal information, we will sign strict confidentiality agreements or data processing agreements with them, clarifying the entrusted matters and entrusted processing purposes, duration, processing methods, types of personal information processed, protection measures, and the rights and obligations of both parties, requiring them to process personal information only in accordance with our requirements, this Policy, and relevant confidentiality and security measures. If the entrusted processor wishes to change the purpose of processing personal information, the entrusted processor should seek your authorization and consent again; otherwise, the entrusted processor will bear corresponding legal responsibilities. If you refuse our entrusted processor to collect personal information necessary for providing services when providing services, it may result in your inability to use the services provided by that entrusted processor in the product or service.
We may provide your personal information to companies, organizations, and individuals only in the following circumstances:
Transfer refers to transferring the control of your personal information to other companies, organizations, or individuals. We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
Public disclosure refers to the act of releasing information to the public or unspecified groups of people. We will only publicly disclose your personal information in the following circumstances:
According to the provisions of relevant laws and regulations, in the following circumstances, we may share, transfer, or publicly disclose your personal information without obtaining your prior authorization and consent:
Please understand that according to current legal provisions and regulatory requirements, sharing and transferring anonymized personal information, and ensuring that the data recipient cannot restore and re-identify the personal information subject, does not require separate notification to and consent from you.
Under normal circumstances, we will retain your personal information only for the minimum time necessary to achieve the purposes for which you have authorized use, unless otherwise stipulated by laws and regulations or with your separate authorization and consent. After the aforementioned personal information storage period expires, we will delete your personal information or perform anonymization processing.
This App adopts a private deployment model. All user personal information is stored on servers designated by the customer (deployment operator). We will require the customer to store user personal information collected within the territory of China in China in accordance with laws and regulations.
To protect the security of your personal information, we will endeavor to take various security measures that meet industry standards to protect your personal information to minimize the risks of your personal information being destroyed, stolen, leaked, accessed without authorization, used, disclosed, and altered. We will actively establish data compliance management systems to manage and standardize the storage and use of personal information, ensuring that we do not collect personal information unrelated to the products or services we provide.
We have established a Personal Information Protection Officer, and formulated personal information protection-related management systems and process specifications. We conduct personal information protection impact assessments for sensitive personal information processing, external sharing, and other data processing activities that have a significant impact on personal rights and interests. At the same time, we will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information, strictly control the scope of personnel accessing personal information, require them to comply with confidentiality obligations and conduct audits, and personnel who violate their obligations will be punished in accordance with regulations.
We have classified and graded personal information according to the type and sensitivity level of personal information, and have taken corresponding technical protection measures based on the classification and grading results, including but not limited to access control, de-identification, encrypted storage, and isolated storage; when displaying and transmitting information, we have taken technical measures such as desensitized display and encrypted transmission to ensure the security of your personal information.
We recommend that you fully pay attention to the protection of personal information, especially login accounts, passwords, and other important personal information, when using this product or service. We will also endeavor to ensure the security of your personal information. Despite the aforementioned security measures, please also note that there is no "perfect information security measure". To assist in preventing the occurrence of security incidents, we have established early warning mechanisms and emergency plans in accordance with laws and regulations. If a security incident does occur, we will promptly inform you of the relevant situation by selecting mail, letter, telephone, push notification, and other methods as required by law. When it is difficult to inform personal information subjects one by one, we will take reasonable and effective methods to issue announcements. At the same time, we will also actively report the handling of personal information security incidents to regulatory authorities in accordance with regulatory requirements, and closely cooperate with the work of government agencies.
When our products or services cease operation, we will promptly stop the continued collection of personal information activities. For the aforementioned changes, we will try to notify you through push notifications, announcements, and related forms, and delete your personal information or perform anonymization processing within a reasonable period ("anonymization processing" refers to the technical processing of personal information so that the personal information subject cannot be identified, and the processed information cannot be restored. Information obtained after anonymization processing of personal information does not belong to personal information).
The Internet environment is not 100% secure. We will endeavor to ensure the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in information being accessed without authorization, publicly disclosed, altered, or destroyed, resulting in damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.
You have the right to access, copy, correct, and delete any personal information we hold about you, while ensuring your right to withdraw consent to personal information processing and cancel your account. We provide you with corresponding operation settings:
You have the right to access, query, and correct your own personal information, except as otherwise provided by laws and regulations. You can operate by yourself through the following methods:
In the following circumstances, you can request the deletion of personal information through the contact information provided in this Policy:
We will evaluate according to your deletion request, and if the corresponding requirements are met, we will take corresponding steps including technical means for processing. If we decide to respond to your deletion request, we will also simultaneously notify the partners or third parties who have obtained your personal information from us, requesting them to delete it promptly, unless otherwise provided by laws and regulations, or these partners have obtained your independent authorization. After you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to delete the corresponding information from backup systems immediately. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymization is achieved.
You can change or withdraw your authorization through the following paths:
Please understand that each business function requires some basic personal information to be completed. When you withdraw consent or authorization, we cannot continue to provide you with the services or functions corresponding to the withdrawn consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the personal information processing previously carried out based on your authorization.
If you need to transfer your personal information to other platforms, companies, or organizations, you can contact us through the contact information provided in this Policy. We will review your request, and under conditions that comply with relevant laws and regulations, we will provide ways for other entities designated by you to access and obtain your relevant personal information.
You can cancel your account by contacting remote customer service support personnel. Canceling your account in the App will result in the simultaneous cancellation of your account related to Neusoft Corporation and all information bound to that account. Since the account cancellation operation may clear all information related to your account, please operate with caution. After account cancellation, we will stop providing you with products or services, we will no longer collect, use, or provide personal information related to that account to the outside, and we will delete your personal information or perform anonymization processing, except as otherwise provided by laws and regulations.
We hereby kindly remind you that your account cancellation behavior will bring many inconveniences to your after-sales rights protection. If you still insist on canceling your account, your account balance (if any) and other assets under the designated product you previously recharged will not be refunded, transferred, or cashed out. Please operate with caution.
If you cannot complete your above requests through the above methods, or if you believe that the Neusoft Embodied Intelligent Robot Management Platform has any violations of laws and regulations or agreements in this Policy, you can contact us through the contact information provided in this Policy. We will respond to your requests within 15 working days after receiving your feedback.
For your reasonable requests, we will not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost fee as appropriate. We have the right to refuse to process requests that are meaningless/vexatious and repetitive, requests that harm the legitimate rights of others, requests that are extremely unrealistic, requests that require disproportionate technical work, and requests that do not need to be met according to local laws, information that has already been made public, and information subject to confidentiality restrictions. If we believe that certain aspects of a deletion or access to personal information request may result in our inability to legally use data for the aforementioned anti-fraud and security purposes, we may also refuse.
In the following circumstances, we will be unable to respond to your requests in accordance with laws and regulations:
Our products, websites, and services are primarily intended for adults.
Although local laws and customs define children differently, we consider anyone under the age of 14 to be a child.
Children may not create their own user accounts without the consent of their parents or guardians.
We protect children's personal information in accordance with relevant national laws and regulations. We will only collect, use, share, or disclose children's personal information when permitted by law, explicitly consented to by parents or other guardians, or necessary to protect children. If we discover that we have collected children's personal information without prior verifiable consent from parents or other guardians, we will endeavor to delete the relevant information as soon as possible.
If you are a parent or guardian of a child, and you have any questions about the personal information of the child under your guardianship, or if you believe that a child has submitted personal information to Neusoft Corporation, please contact us promptly.
In order to provide you with better products and services, we will update the terms of this Policy in accordance with product updates and relevant requirements of laws and regulations. These updates will constitute a part of this Policy. We will publish any changes to this Policy on the page. For significant changes, we will also provide more prominent notices.
Significant changes referred to in this Policy include but are not limited to:
If you continue to use our products and services after this Policy update takes effect, it means that you have fully read, understood, and accepted the updated policy and are willing to be bound by the updated policy.
We have established a Personal Information Protection Officer. If you have any questions or complaints or opinions about this Policy or personal information protection-related matters, you can contact us through the following methods:
We will review the issues involved as soon as possible and respond within fifteen working days after receiving your feedback.